Terms and Conditions


Xclusivehairline – is the name of the brand we promote linked to our company EL-NELSUS CLOTHING SRL, a legal entity of Romanian nationality, having its headquarters in Strada  Azurului Nr.5 Parter, Sector 6, Bucuresti,  with Reg.Com. number : J40/16012/16.09.2021 and the Unique registration code: RO43466838.  Telephone:+40791614098 (Mon-Fri 09.00-17.00). Email: contact@xclusivehairline.com (response time 1-3 working days)


Buyer – Natural/ legal entity or any legal entity that makes an Account on the Site and performs an Order.

Client – a natural person / legal person who has or obtains access to CONTENT by any means of communication provided by Xclusivehairline or in the basis of an agreement concluded between Xclsuivehairline and which requires the creation and use of an Account.

User – any natural / legal person registered on the Site who, through the completion of the Account creation process, has given its consent to the site-specific clauses in the General Terms and Conditions section.

Account – the section of the Site consisting of an email address and a password that allows the Buyer to submit the Order and that contains information about the Client/ Buyer and his History on the Site

Order – an electronic document that acts as a form of communication between Seller and Buyer through which the Buyer submits to the Seller through the Site its intention to purchase Goods and Services on the Site.

Goods and Services – any product or service, including the documents and services mentioned in the Purchase Order, to be provided by the Seller to the Buyer as a result of the Contract concluded.

Campaign – the action to expose for commercial purposes a finite number of Goods and / or Services with a limited and predefined stock for a limited period of time set by the Seller.

Contract – represents the contract concluded on distance between Seller and Buyer, without the simultaneous physical presence of Seller and Buyer.


  • all information on the Site that can be visualized, viewed or otherwise accessed by using electronic equipment;
  • the content of any email sent to Buyers by the Seller by electronic means and / or any other means of communication available;
  • any information communicated by any means by an employee / collaborator of the Seller, Buyer, according to the contact information, whether specified or not;
  • Information relating to the Goods and / or Services and / or tariffs practiced by the Seller in a given period;
  • information relating to the Goods and / or Services and / or thetariffs practiced by a third party with whom the Seller has signed a partnership contracts in a given period;
  • Seller’s data, or other privileged data.

Transaction – Receipt or refund of an amount resulting from the sale of a Good and / or Service by Xclusivehairline, to the Buyer, through the use of the card processor services agreed by the Seller, regardless of the delivery method.

Specifications – All specifications and / or descriptions of Goods and Services as specified in their description.

  1. 2.1. By registering an Order on the Site, the Buyer agrees with the form of communication (by telephone or e-mail) through which the Seller carries out its commercial operations.

2.2. The notification received by the Buyer after the Order is given is an information and does not represent the acceptance of the Order. This notification is made electronically (by e-mail) or by telephone.

2.3. For justified reasons, Seller reserves the right to change the amount of Goods and / or Services in the Order. If it changes the quantity of Goods and / or Services in the Order, the Buyer will be notified at the email address or telephone number made available to the Seller upon making the Order and will be refunded the amount paid.

2.4. The contract is considered to be concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller through the electronic mail and / or SMS of the orderdelivery notification.

2.6. The document and information provided by the Seller on the Site will form the basis of the Contract, in its completing being used the quality certificate issued by the Seller or a supplier for the Goods purchased.


3.1. Access to an Order is permitted to any Customer / Buyer. For justified reasons, Xclusivehairline reserves the right to restrict Customer / Buyer’s access to an Order and / or some of the accepted payment methods if it believes that based on the Customer’s / Buyer’s conduct or activity on the Site, it could damage Xclusivehairline in any way. In any of these cases, the Customer / Buyer may contact the Customer Care Department of Xclusivehairline to be informed of the reasons which have led to the application of the above mentioned measures.

3.2. Communication with the Seller may be accomplished through direct interaction with the Seller or through the addresses mentioned in the “contact” section of the Site. The seller has the freedom to manage the information received without having to justify it.

3.3 In the case of an unusually high volume of traffic from an Internet network, Xclusivehairline reserves the right to require Clients / Buyers to enter the captcha validation codes manually in order to protect the information within the Site.

3.4.Xclusivehairline may publish on the Site information about Goods and / or Services and / or promotions practiced by, within a certain period of time and within the available stock limit.

3.5. All tariffs for the Goods and / or Services presented on the Site are expressed in LEI (RON) and include T.V.A

3.8 All information used to describe the goods and / or services on the Site (stills / dynamic / multimedia presentations / etc.) is not a contractual obligation of the Seller, which are used exclusively for presentation.

  1. The Seller may assign and / or subcontract a third party for Services to honor the Order, informing the Purchaser, and not agreeing to it. Seller will always be liable to Buyer for all contractual obligations.


5.1. Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content presented on the Site, are the exclusive property of Xclusivehairline, which has all rights obtained directly or indirectly (through usage and / or publication licenses).

5.4. Customer / Buyer may only copy, transfer and / or use the Content for personal or non-commercial purposes only if they do not conflict with the provisions of the Document.

5.6. No Content sent to the Customer or Buyer by any means of communication (electronic, telephone, etc.) or acquired by accessing, viewing and / or visualization constitutes a contractual obligation from Xclusivehairline and / or Xclusivehairline employees which mediated the transfer of Content, if any, to that content.

5.7. Any use of the Content is forbidden for any purpose other than those expressly permitted in this Document or in the use agreement which accompanies it, if any.

  1. ORDER

6.1. The Customer / Buyer may place Orders on the Site by adding the Goods and / or Services to the shopping cart, and then complete the Order by making the payment in one of the ways indicated. Once added to your shopping cart, a Good and / or a Service is available for purchase to the extent that there is a stock available for that. Adding a Good / Service to your shopping cart, in the absence of Order completion, does not entail the registration of an order, or the automatic booking of the Goods.

6.2. By completing the Purchase Order, the Buyer agrees that all of the data provided by the Buyer, which is necessary for the purchase process, is correct, complete and true at the time of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller may contact him / her, by any means available / agreed by the Seller, in any situation where contact with the Buyer is required.

6.4. The Seller may cancel the Buyer’s Purchase Order upon prior notice to the Purchaser, without any subsequent liability of any party to the other, or without any party claiming the other damages in the following cases:

6.4.1. non-acceptance by the issuing bank of the buyer’s card of the transaction in the case of online payment;

6.4.2. invalidation of the transaction by the card processor agreed by Xclusivehairline, in case of online payment;

6.4.3. the data provided by the Customer / Buyer on the Site is incomplete and / or incorrect;

6.5. The Buyer has the right to withdraw from the Contract, either to return a Good or to renounce a Service, within 14 calendar days, without invoking any reason and without incurring any costs other than the delivery costs.

Thus, according to GEO No. 34/2014, the return period of a Good or a waiver of a Service expires within 14 days of:

– the day the Buyer enters into the physical possession of the last Good – if the Buyer orders through a single order multiple products to be delivered separately

– the day on which the Buyer enters into the physical possession of the last Good or the last piece – in the case of delivery of a product consisting of several lots or pieces,

6.6. If the Buyer decides to withdraw from the Contract, he / she will be able to complete the return form that is found under both “Terms and Conditions” and “Returns”

6.7. If the Customer / Buyer requests withdrawal from the Contract within the legal withdrawal period, he must return any gifts accompanying the product. In the event that the Purchase Order is paid, the Seller will refund the amount within 14 (fourteen) days of the date the Buyer informs the Seller of its decision to withdraw from the Contract. The amount will be returned as follows:

6.7.1. for Orders with online card -> by returning to the account from which the payment was made;

6.7.2. for orders Paid with Payment order / paymenbt at delivery / iTransfer / Bankcard-> by bank transfer;

6.8. Seller will be able to postpone reimbursement of the amount until receipt of the Goods sold or receipt of proof that they have been shipped if they have not offered to recover the Goods themselves (the date will be the most recent).

6.9. In the event that a Customer and / or Service ordered by the Buyer can not be delivered by the Seller, the latter will inform the Customer / Buyer of this fact and will return to the Buyer’s account the value of the Goods and / or the Service, within the 7 (seven) days from the date on which the Seller acknowledged this fact or from the date on which the Buyer expressed his intention to terminate the Contract.


7.1. The following are exempted from the right to withdraw from the Contract:

7.1.2. Service contracts after full service, if execution has begun with the express prior consent of the Purchaser and after confirming that he has become aware that he will lose the right to withdraw after the Seller completes the Contract;

7.1.3. The provision of Goods and/or Services whose price depends on fluctuations in the financial market that the Seller can not control and which may occur during the withdrawal period;

7.1.4. The provision of Goods made according to the specifications submitted by the Buyer or clearly personalized;

7.1.5. The supply of Goods that are likely to deteriorate or expire rapidly;

7.1.6. The provision of Sealed Goods that can not be returned for health or hygiene reasons and which have been unsealed by the Purchaser;

7.1.7. The provision of Goods that are, after delivery, in their nature inseparably mixed with other items;


8.1. Xclsuivehairline will keep the confidentiality of any kind of information you provide. Disclosure of the information provided may only be made under the conditions set out in this document.

8.2. No public statement, promotion, press release, or other disclosure to third parties will be made by Buyer / Client with respect to the Order / Contract without Seller’s prior written consent.

8.3. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, for his own benefit, such information, ideas, concepts, information of know-how type or techniques that you have sent us through the Site. Xclsuivehairline will not be subject to obligations regarding the confidentiality of the submitted information, unless the legislation in force provides for further specification in this respect.


10.1. The Goods and Services Prices displayed on the www.xclusivehairline.com/ website include T.V.A. according to law.

10.2. The price, method of payment and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer’s obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.

10.3. The Seller will provide the Buyer with the Purchase Order invoice containing Goods and/or Services sold by Xclusivehairline, except for the Goods and/or Services sold by Xclusivehairline Partners as well as for any other payments related to the Order

10.4. In order to correctly communicate the invoice relating to the Order, the Buyer has the obligation to update his account data and to access the information and documents related to each Order, existing in the Account.

10.5. If this information is unavailable for more than 48 (forty-four hours) of hours in the Account, please report this to us at: contact@xclusivehairline.com / service.xclusivehair@gmail.com

  • Methods of payment
  1. Cash on delivery – Process by SameDay
  2. Online card payment – Process by PlatiOnline

The Customer / Buyer places the Order and chooses the method of payment cash on delivery, Credit or debit card, is redirected to the payment processor page, inserts the card data, and pays or finishes the Order. After the payment is confirmed, the Delivery procedure will commence.

A. Description of the online payment method through PlatiOnline:

You can pay online with your personal or company card with complete security.

  • Cards accepted for payment are those issued under the following VISA (Classic and Electron) and MASTERCARD (including Maestro if they have the  CVV2/CVC2) codes.
  • No additional transaction fees are charged.
  • Card data processing is done exclusively on PlatiOnline servers.
  • The security of your information is guaranteed by the fact that PlatiOnline does not store your confidential card data but sends it encrypted over a secure connection to the processing bank. This way your information is safe.
  • Regardless of the currency you have in your account, transactions are made in lei, at the exchange rate of your bank.

B. Billing description information: 

For payment made by card, the transaction will appear on the cardholder’s bank statement with the name  XCLUSIVEHAIRLINE

10.6 The Customer / User / Purchaser’s payment card data will not be accessible to Xclusivehairline nor will it be stored by Xclusivehairline or the payment processor integrated into the Site, but only by the Transaction Authorization Authority or another Authorized Entity to provide card identification data storage services, the identity of which the Customer / User / Buyer will be informed about before entering the data.

10.7. In certain cases, in order to maintain the security of the Transactions, the Purchaser will be required to authorize the payment by re-entering the account password or using the fingerprint for the mobile terminals that have this facility.

10.8. For the security of Transactions, the Customer / User / Buyer is advised not to remain logged in to the Site and set the automatic logon option on mobile devices. Account password disclosure is not permitted and a strong password is recommended (eg, at least eight characters, including capital letters, lowercase letters, numbers, and special characters).

10.9. The Customer / User / Purchaser can enter the data of several payment cards he holds


11.1. The Seller undertakes to deliver the Goods in a door-to-door courier system to the Buyer or to the Xclsuivehairline, according to the Customer’s option.

The delivery term for parcels in the country is 48-72 hours, and for abroad deliveries 5-8 working days.

This is an indicative term that can be influenced by factors that are not in the will of our company

11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

11.3. The Seller will deliver the Goods and Services both on the territory of Romania and abroad.


12.1. All Goods marketed by Xclsuivehairline, except for Resealed Goods, are subject to warranty conditions in accordance with applicable laws and commercial policies of manufacturers. Goods are new (with the exception of Resealed Goods) in their original packaging and come from sources licensed by each manufacturer.

12.2. In the case of Goods sold and delivered by Xclusivehairline, the quality or warranty certificates are issued directly by Xclusivehairline according to the manufacturers

If this information is unavailable on receipt of the package, please notify us in 48 hours at contact@xclusivehairline.com /  service.xclusivehairline@gmail.com

In the case of hair extensions, there is the quality certificate, issued according to the manufacturer’s specifications, which will certify that the products are 100% natural human hair, and there is no warranty or validity term.


Property on the Goods will be transferred upon delivery after the Buyer has paid in the location indicated in the Purchase Order (understood by delivery – signing the receipt of the transport document provided by the courier or the signature on the tax invoice in the case of deliveries made by the Seller’s staff).


14.1. The Seller may not be liable for damages of any kind that the Purchaser or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and for their loss.

14.2. By creating and using the Account, the Customer / User / Buyer assumes responsibility for maintaining the confidentiality of account data (username and password) and for managing the access to the Account, and, to the extent allowed by applicable law, is responsible for the activity performed through the its Account.

14.3. By creating your Account and / or using the Content and / or Placing Orders, the Customer / User / Buyer expressly and unambiguously accepts the Terms and Conditions of the Site in the latest updated version communicated within the Site, existing at the time of Creation of the Account and / or use of the content and / or the placement of the Order.

14.4. Subsequent to the creation of the Account, use of the Content is equivalent to accepting the changes made to the Site Terms and Conditions and / or updated versions of the Site Terms and Conditions.

14.5. The Terms and Conditions of the Site may be modified at any time by Xclusivehairline.The acceptance of the Site Terms and Conditions is confirmed by ticking the appropriate checkbox on the Site and / or by sending the Order and / or by making an online payment.


16.1. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free circulation of such data, amended and completed, Xclsuivehairline has the obligation to administer safely and only for the specified purposes, the personal data that you provide us.

16.2. The purpose of data collection is:

– informing Clients / Buyers about the situation of their Account including the validation, dispatch and billing of the Orders, resolving the cancellations or problems of any kind related to an Order, the Goods and / or the purchased services,

16.3. All personal data you communicate to us will not be communicated to third parties without your prior consent and will be processed in accordance with the legislation in force on the protection of personal data. You benefit from the right of access, the right to intervene on the data, the right not to be subject to an individual decision and the right to take legal action. You also have the right to object to the processing of personal data concerning you and to request the deletion of data. To exercise these rights, you can address a written request to the customer support department by e-mail at contact@xclusivehairline.com or service.xclusivehairline@gmail.com, or by phone 0791614098. You also have the right to take legal action. You can always request modification, updating or deletion from the database. The data provided are processed for the purpose of executing the contract (invoice) and will be stored in our company’s database. By placing the order, the buyer agrees to the processing of personal data.


17.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on a timely basis and / or appropriately, wholly or in part is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and which can not be avoided.

17.2.  If, within 15 (fifteen) days of its occurrence, that event does not cease, each party shall have the right to notify the other party of the termination of the Contract without one of them being able to claim damages.


This Agreement is subject to Romanian law. Any disputes arising between Xclusivehairline and Clients / Buyers will be settled amicably or, if that is not possible, disputes will be settled by the courts of law.



The delivery is done through the courier company SameDay for the Romanian territory (the delivery time is 24/48 hours) and TNT for Europe (the delivery term is 3-4 working days)

The SameDay transportation Tax in Romania is:

-20.00 Ron  Home delivery

-14.01 Ron  Easy box

The TNT Transport Tax in Europe is:


The products are delivered within the stock available. If one or more of the ordered products are no longer in stock, you will be notified of this. In some cases, the ordered product can be replaced with a similar one and which the same quality specifications. If you do not want to keep the replacement product, you have 14 days to return it, all related costs (both product value and delivery and return costs) will be returned within max. 14 days.

The liability for any damage to the product, parcel or package sent by us is the responsibility of the courier company or the carrier under the applicable law. The products will be replaced by us if the courier’s fault is proven and we will be notified in good time.


Payment at delivery: Payment is made directly to the courier company’s agent when picking up the package.

Online by card: Payment is made upon completion of the order by bank card, following the steps on the site

Bank Transfer: Payment is based on the proforma invoice to any banking unit.


Before sending your return package, please ensure that it complies with the following CONDITIONS, with which you agreed to place your order:

Make sure you fit within 14 calendar days from the date of arrival of the product!

The product should be in the same condition as it was delivered to you in the original package with the corresponding seal. Upon receipt of the returned package, our team will make a brief evaluation of the products in the presence of the courier, after which, if the product does not meet the conditions of return, a report will be made and will be returned for hygienic and health reasons!

The color, length and quality of the hair can be noticed without removing the seal!

We do not assume responsibility for faultyhandling of extensions or shading / dyeing failures, for the mounting of extensions such as Afro braids, crochets, microring, keratine or tape-on. After the extensions have already been mounted, the return can not be done because the grip will be damaged!

After performing the permanent extensions installation, the return guarantee is lost!

Every client has the duty to carefully check the quality of the extensions before wearing/ mounting them!

In case of return, the returned product must also be accompanied by the accessories or gifts received, as the case may be.

Careful! Return costs will be paid by the customer. The refund of the amount refers strictly to the value of the products ordered, not to the costs related to the transport of the products.

In the case of returning a product that has benfited from free shipping, the amount for courier transport will be deducted. In the case of non-return of the gift received in the parcel, the corresponding amount will be deducted.

Product warranty:

Our company offers for each product delivered a certificate of quality (for natural hair products), warranty certificate (flat irons, curling irons, hairdryers) as well as instructions for use.

Carefully read the use instructions for each product in order to avoid any unpleasant situation! Any defect found must be announced as soon as possible at contact@xclusivehairline.com, so the product can be changed!

Natural hair extensions and products can be styled, shaded / painted! Warranty is lost if the hair has been dyed, harshly brushed or there have been used other aggressive methods. We recommend testing the hair quality in the first days of receipt. Please do not use the product if you wish us to return your the money. The return guarantee is valid within 14 calendar days.

There is no guarantee for the permanent extension. These will be applied in professional salons only by qualified persons! ! We recommend that you test your hair quality in the first few days after receipt. The return guarantee is for 14 calendar days.

Careful! Since our products are made of synthetic fiber,  natural human hair, depending on the range and color, there may be a difference of plus / minus one centimeter in length and plus / minus 10gr in weight.

We recommend that you carefully check the hair quality and other product specifications in the first days after receiving the package. Return can only be made in the first 14 calendar days!

In the case of natural and synthetic hair wigs, the warranty is lost if the stripe of the net that borders the wig has been cut or if the adjustable tape has been damaged or there is any other trace of use (odor, traces of styling products)

All types of extensions, both permanent and semi-permanent, must be mounted or dyed / shaded at a specialized salon.Attention !!! The discoloration of the extensions or the use of any substances based on peroxide or ammonia is not recommended!

In case of keratine soldering equipment, accessories for extensions, curling irons, flat irons, hairdryers, please test them at reception, and if any defects are found, please let us know within 72 hours, the return guarantee being valid for14 calendar days.

The guarantee given by the quality certificate by our company refers strictly to the quality of the extensions, that they are made of natural hair remy 100%, and that they are made in accordance with the international hygiene and health standards!

The warranty does not affect the rights conferred by the consumer protection law and is in accordance with the provisions of OG21 / 1992 on Consumer Protection, as amended, and Law 449/2003


The consumer has the right to withdraw from the contract with the seller within 14 days and he has the right to notify in writing by e-mail at contact@xclusivehairline.com, or by filling in the return form displayed on the site. For details, you can call any number displayed on the site!

The return is done by the same courier company that brought it! The product must be in the same condition as you received it, in the original package and with the related seal the accessories received and with the accompanying documents!

The transport costs will be paid by the customer!

In case of color replacement, shipment will be free of charge!

The company has the right to claim the refund of the damages caused by the inappropriate use of the products or for the product unsealing / testing!

The value of the products will be returned to your bank account within 14 calendar days.

Return Address: Str. Biruintei 45A, Bloc.C1, Sc. C1, Popesti Leordeni, Ilfov

Bucharest, Romania, TEL. CONTACT +40791614098